2025 Customer Success Compensation Salary Guide

2025 Customer Success Salary Guide

In today’s competitive tech landscape, clear and current compensation benchmarks are key to attracting and retaining top talent. At Artemis, we regularly speak with Customer Success leaders across high-growth startups and scaleups, from Managers to VPs, and compensation is a constant theme.

Whether you’re hiring or assessing your own market value, this guide shares real-time salary insights from recent searches and candidate conversations to help you navigate today’s market with confidence.

‍Note: Be sure to subscribe to our Artemis Update and check out our archive of past issues for updates on big leadership moves and opportunities in tech!

TL;DR 

Remote Work Trends:

• ‍50% of customer success professionals work fully remotely. 45% are in hybrid roles.
• Fully office-based roles are 5%.

Bonus Structures

• Average bonus as a percentage of base salary: Lead or Manager (18.4%), Head or Director (16.27%), VP (20.85%).

Compensation By Level

This data reflects total on Median target earnings (OTE), including base salary and performance-based bonus or variable compensation. All figures are in Canadian dollars.

Understanding Compensation Structures:

On Target Earnings (OTE) usually consists of a base salary plus a variable/ bonus component. Below you will find the breakdown of base and % of base salary as a bonus.

Remote Work

There is a shift occurring toward a more equal balance between hybrid and fully remote work environments. Return-to-office (RTO) policies are entering the conversation as well, though they still represent only a small percentage of work arrangements for customer success professionals.

Where this Customer Success Data Comes From

This snapshot reflects verified data gathered from a combination of recent searches and our proprietary salary survey.

• Based on 60 to 140 individual data points per level
• Sources include one-on-one candidate conversations and our invitation-only salary survey with more than 400 responses
• Respondents are current or recent marketing professionals at start-ups and scale-ups across Canada
• Many are gainfully employed and were referred to us as high-performing or high-potential candidates

Because of this, our figures may reflect the upper end of the market.

We do not include dollar values for equity due to the complexity of evaluating early-stage or private company stock.

Why We Share This!

Salary transparency supports better hiring, fairer compensation, and stronger negotiation on both sides of the table. That is why we created our Salary Snapshot Series.

We base this on the four Ts:

• Targeted to Canadian tech companies and candidates
• Timely with data from the past 12 months
• Trustworthy thanks to verified conversations and survey results
• Trim with clear insights and relevant context, without unnecessary noise

Feel free to share this snapshot with your network or explore our other Salary Snapshot reports on artemiscanada.com.