Who Is Questrade & How Are They Changing the World
Questrade is on a mission to democratize investing for Canadians. As one of the country’s fastest-growing online brokerages, they’re building modern, intuitive tools that help people grow their money and gain financial independence - regardless of where they’re starting from. With award-winning technology and a relentless focus on the user, Questrade is making wealth-building more accessible, transparent, and empowering.
Learn more from their recent Product Showcase here.
How Will I Make An Impact?
Reporting to the Director of Production Engineering,
- You will own the stability, reliability, and day-to-day health of a high-throughput, real-time trading platform, ensuring systems are resilient under pressure.
- You will operate at the intersection of application support, production engineering, and SRE, partnering closely with engineering, database, and infrastructure teams to resolve complex production issues.
- You will lead high-severity incidents end-to-end, aligning cross-functional teams and driving rapid service restoration when it matters most.
- You will serve as the clear, trusted voice to leadership during incidents, translating technical issues into concise, confident updates.
- You will elevate production support practices by refining processes, improving observability, and reducing operational toil through smarter, proactive approaches.
- You will help mature SRE principles across the organization, including runbooks, incident readiness, and reliability standards.
- You will act as a key representative of the Production Support function, bringing visibility and alignment across technical teams and business stakeholders.
How Do I Know If This Is For Me?
- You step into ownership during production issues and bring structure and clarity to high-pressure situations.
- You’ve been part of critical incidents and know how to coordinate teams and drive toward resolution.
- You’re comfortable communicating with senior stakeholders and can simplify complex technical problems into clear updates.
- You enjoy working across teams and acting as the bridge between engineering, infrastructure, and the business.
- You think beyond immediate fixes and are motivated to improve systems, processes, and reliability over time.
- You’re adaptable and comfortable in environments where priorities shift and issues can arise unexpectedly.
- You’re open to on-call participation and supporting critical production escalations when needed.
Our Ideal Candidate Looks Like:
- Strong experience in Production Support, SRE, or Production Engineering within high-availability environments.
- Background supporting business-critical systems (fintech, trading, banking, or large-scale platforms) where uptime is essential.
- Proven ability to lead or coordinate high-severity incidents across multiple teams.
- Strong communication skills with experience engaging both technical teams and senior stakeholders.
- Solid technical breadth across cloud environments (GCP preferred), Kubernetes (GKE), Linux, and observability tools (Datadog, Splunk).
- Experience troubleshooting across application, database, and infrastructure layers, with strong systems thinking.
- Familiarity with SRE practices (SLIs, SLOs, automation, incident reviews) and a track record of improving reliability and processes.
We understand, accept, and value the differences between people of different backgrounds, genders, sexual orientations, ages, beliefs, and abilities. We are happy to make any accommodations you may need throughout the interview process. We aim to create an inclusive environment and encourage diverse individuals to apply.
Vacancy: This role is a newly created position
Compensation: The base compensation range for this role is $140,000–$160,000, along with a meaningful bonus structure, comprehensive benefits, and a generous vacation package.
The Process:
- 30-minute virtual meeting with the hiring manager
- 1-hour on-site technical interview
- 30-min conversation with senior leadership
- References, offer, standard background check
And of course, your Artemis Canada Partner, Carly, will work closely with you throughout every step of the process.
We’d love to hear from you - even if you don’t meet 100% of the requirements!
Send a note to Carly@artemiscanada.com if you or someone you know is interested!
