Who Is Questrade & How Are They Changing the World
Questrade is on a mission to democratize investing for Canadians. As one of the country’s fastest-growing online brokerages, they’re building modern, intuitive tools that help people grow their money and gain financial independence - regardless of where they’re starting from. With award-winning technology and a relentless focus on the user, Questrade is making wealth-building more accessible, transparent, and empowering.
Learn more from their recent Product Showcase here.
How Will I Make An Impact?
Reporting to the Director of Production Engineering,
- You will own the end-to-end incident management and disaster recovery program for the Brokerage.
- You will take decisive command during high-severity incidents, whether it’s a cloud provider outage, a third-party dependency failure, or a production degradation impacting customers trading in real time.
- You’ll serve as the calm, authoritative voice in the storm, translating complex technical realities into clear, trusted executive updates.
- You’ll align engineering, infrastructure, security, compliance, call centre leadership, and customer communications around a unified recovery plan.
- Beyond response, you’ll build. You’ll mature the incident management and disaster recovery program, embed stronger SRE principles, refine playbooks and tooling (GCP, Kubernetes, Datadog, Splunk), and influence a culture where reliability is proactive, not reactive. This is your opportunity to go from good to great, and to leave a lasting mark on how a 24/5 trading platform operates.
How Do I Know If This Is For Me?
- You’re calm under pressure and naturally step into leadership when stakes are high.
- You’ve led major, business-critical incidents where downtime truly mattered.
- You can explain a networking, cloud, or infrastructure issue to executives in 10 minutes, and they trust your update.
- You enjoy being the connective tissue between technical teams and business leaders.
- You’re energized by owning and evolving programs, not just executing within them.
- You care deeply about reliability, resilience, and continuous improvement.
- You’re comfortable being on-call for critical escalations.
- You want visible impact in an organization where your work directly affects customers and brand reputation.
Our Ideal Candidate Looks Like:
- Senior-level experience in Incident Management, SRE, Production Engineering, or similar high-availability environments.
- Direct experience in business-critical digital platforms (trading, fintech, banking, large-scale digital systems, healthcare, aviation, etc.) where downtime has material impact.
- Strong executive communication skills; you are clear, concise, and composed, even when the C-suite joins the call.
- Deep technical breadth across cloud-native and distributed systems (GCP preferred), Kubernetes (GKE), Linux, and monitoring/observability tools such as Datadog and Splunk.
- Solid understanding of production systems, networking concepts, and infrastructure dependencies; able to form hypotheses quickly and guide technical teams effectively.
- Experience owning or contributing to Disaster Recovery programs and post-incident reviews.
- A change agent mindset; you bring new ideas, elevate processes, and embed stronger SRE and reliability practices.
- Influential and trusted; you can align engineering, compliance, privacy, customer operations, and executive stakeholders around a single recovery narrative.
We understand, accept, and value the differences between people of different backgrounds, genders, sexual orientations, ages, beliefs, and abilities. We are happy to make any accommodations you may need throughout the interview process. We aim to create an inclusive environment and encourage diverse individuals to apply.
The Process:
- 30-minute intro conversation with Questrade’s Director of Production Engineering
- In-person panel interview (1–1.5 hours) with cross-functional stakeholders
- Technical deep dive / whiteboard session focused on incident scenarios and systems thinking
- Final conversations with senior leadership
- References, offer, standard background check
And of course, your Artemis Canada partner, Carly, will work closely with you throughout every step of the process.
We’d love to hear from you - even if you don’t meet 100% of the requirements!
Send a note to Carly@artemiscanada.com if you or someone you know is interested!
