Who Is Orbit & How Are They Changing The World? 

 

Orbit Group is a leader in employee performance improvement, providing data-driven coaching tools for enterprise call centers. They make their clients better, stronger, fitter – like boot camp for contact centers. Their proprietary coaching methodologies and performance feedback software have been field-tested and honed over 10 years. They have an impressive list of long-term enterprise clients, with whom they partner closely for fast, sustainable, and impressive results. This kind of commitment to success for clients requires outstanding people who are equally committed to the highest standards of performance.

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They're excited about getting the right cultural fit when hiring.

 

To be a valued contributor, their people have to be technically knowledgeable and extremely capable. Just as important, they need to be mentally flexible and intellectually curious about the opportunities and challenges our customers face. The team shares a willingness to do whatever it takes to provide a solution that delivers results.

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How Will I Make An Impact?

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Reporting to the President, the VP has overall responsibility to lead, develop and oversee a team of Development and IT professionals who are responsible for the architectural design, requirements, development, and optimal operations of the SaaS platform. 

 

You’ll be responsible for providing vision and leadership in both the development and operational arms of Orbit. The global team currently consists of approximately 20 staff, comprised of Architects, Full-Stack developers, Data Architects, database developers, UI/UX designers, ETL developers, business analysts, and Command Centre (Help Desk) staff. 

 

Your duties will include, but will not be limited to:

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• Providing strong and collaborative leadership to the Technology organization, working alongside other organizational areas such as Account Management and the Senior Executive team.

• Development and ongoing management of the Product Roadmap

• Providing team members with growth opportunities through formal performance measurement and management including scorecards, coaching, mentoring, feedback and staff development

• Managing an Agile and Waterfall development practice

• Providing technical leadership and direction to design, build and configure system solutions, that align to the functional and non-functional system requirements

• Overseeing both internal and external IT hardware and software support resources to ensure the SaaS infrastructure, as well as various Orbit office locations, are running optimally

• Overseeing and managing all appropriate Capacity Planning activity for resources, infrastructure and expense

• Taking accountability for the successful delivery (on-time, on-budget, with high quality) of all Software Development Sprints and Releases. 

• Establishing a system of operational performance measurement and management including individual and Group scorecards. 

• Ensuring that the team is aligned with corporate priorities, adhering to processes and procedures, providing quality and timely development team deliverables

• Implementing and ensuring ongoing compliance with all IT policies and procedures

• Supporting Disaster Recovery and Business Continuity efforts by contributing to the development of BCP / DRP plans, and engaging in periodic BCP / DR Test activities

• Providing subject matter expertise in various components of the Microsoft stack, including: SQL Server, IIS, and Windows Server.

• Overseeing the Customer Support organization to ensure SLAs are met with appropriate oversight and executive reporting. 

 

How Do I Know If This Is For Me?

 

You are someone who loves to grow and mentor a high-performance team. You’re looking for a broad scope of responsibility, working as a key part of an experienced leadership team. You are obsessively analytical and results-driven. And you love to bring creative ideas, a collaborative attitude, and a ton of ambition and energy to a team. 

 

Do I Have What It Takes?​

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• You’ve led an Enterprise B2B Product development team in MS pure stack technology with deployments across the globe.

• You are a strong people leader, skilled in Performance Management and Measurement, Coaching, and Employee Development.

• You have led a distributed team and are comfortable managing remote teams

• You have strong knowledge of formalized software development methodologies (Agile/Scrum) and can dive into architecture design and discussion around database design

• You have strong organization, budget and project planning skills

• You have effective executive-level presentation skills with experience presenting internally and to external stakeholders.

 

 

If this sounds like you or you have someone to recommend, send a note to niv@artemiscanada.com

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