Who Is Orbit & How Are They Changing The World? 

 

Orbit Group is a leader in employee performance improvement, providing data-driven coaching tools for enterprise call centers. They make their clients better, stronger, fitter – like boot camp for contact centers. Their proprietary coaching methodologies and performance feedback software have been field-tested and honed over 10 years. They have an impressive list of long-term enterprise clients, with whom they partner closely for fast, sustainable, and impressive results. This kind of commitment to success for clients requires outstanding people who are equally committed to the highest standards of performance.

​​

​

​

​

​

​

 

 

They're excited about getting the right cultural fit when hiring.

 

To be a valued contributor, their people have to be technically knowledgeable and extremely capable. Just as important, they need to be mentally flexible and intellectually curious about the opportunities and challenges our customers face. The team shares a willingness to do whatever it takes to provide a solution that delivers results.

​

How Will I Make An Impact?

​​

• Partner with key stakeholders to develop the product strategy roadmap and release plans

• Understand, prioritize, and communicate product priorities in terms of business value (to customers and internal stakeholders) 

• Manage the Product Owners, Business Analysts and other team members including hiring, mentoring, motivating and performance management 

• Drive and coordinate competing product priorities with internal projects and customer commitments 

• Conduct and lead the analysis for new product offerings that expand our market share including:

  • Market research

  • Customer interviews and needs analysis (focus groups, etc.)

• Integrate advanced data insights for our customers

• Define the key value propositions and positioning for Compas products 

• Measure customer adoption and market performance of new products and features to ensure they are delivering the value promised 

  • Assess “actor” usage profiles and compile observations and recommendations for senior leadership on product and training opportunities

• Work with your team and Engineering to define product release requirements to ensure the successful delivery of new offerings and product enhancements 

• Hand-on defining user-stories, sprint planning, demos and retrospectives

• Release management UAT testing plans and recommend go-no-go decisions

• Collaborate with key stakeholders to define go-to-market strategy and deliverables including customer-facing documentation and presentations, sales training / tools / collateral etc. 

 

Do I Have What It Takes?​

​

​If this sounds like you or you have someone to recommend, send a note to niv@artemiscanada.com

​