Who Are You?
From a work perspective, I’m VP of Services at OTTO Motors, a division of Clearpath Robotics. I’m responsible for the satisfaction of the client throughout the lifecycle of the customer.
From a personal perspective, beyond my family, I’m all about outdoor activities that push and test your limits like white water kayaking and downhill skiing. The focus is on continually getting better. The challenges are endless and you can take them as far as you’d like to!
What's your major internal motivation for doing what you do?
I’m motivated by two things. The first is seeing how people interact with technology. I get great enjoyment out of watching customers interact with OTTO’s technology, learning about what the tech means to them, and what their vision is for their business using this technology. I get a kick out of watching people in groups do things they never thought possible. I love challenging my team, giving them some latitude and inspiration as well as the opportunity to fail and the safeness around failing.
I worked for a medical imaging company in KW previously and the technology we made allowed medical images to be shared across multiple hospitals and accredited medical professionals. I felt really motivated when I saw one customer post on LinkedIn that they had been waiting for this kind of technology for 10 years and that it was doing wonders in improving their patients’ care and experience.
How do you maintain energy/recharge outside of work?
Pursuing my hobbies and interest when I can. Trying to find some time for myself and to do the things that make me feel good. When I’m skiing or kayaking - I end up thinking just about what I’m doing. It’s a time for me to totally disconnect from technology and work. I don’t think about work when I’m on a river. When I do connect again, I’m coming back not mired in the same detail and can come back from a different perspective.
The other interest I have, I just like to read. A mix of fiction and non-fiction. I am re-reading “The Effortless Experience”. What is it that customers are really looking for from their experience? Inspirational stories - that’s really not what customers want, they just want it to be a non-issue. If they have to engage with your company they want it to be effortless, it doesn’t need to be memorable.